How HRM can help   to improve the quality.

 

In order to see the linkage of Human resource management and Total Quality Management. it’s essential to go for a definition of the HRM and TQM separately.

What the Human Resource Management is …..

Human resource management is a process concerned with management of human energies and competencies for achieving organizational objectives through acquisition, development, utilization and maintenance.

Further, According to Decenzo and Robbins (1994),  “Human Resource Management is concerned with the people dimension” in management. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to higher levels of performance and ensuring that they continue to maintain their commitment to the organization is essential to achieve organizational objectives. This is true, regardless of the type of organization – government, business, education, health or social action”.

 

What the Total Quality Management is…..

 It is the approach of the management to achieve long-term success by focusing on customer satisfaction. The organization works towards a steady improvement in the quality at all stages of production. TQM also helps towards reducing risks in manufacturing, improving the customer experience and ensures that, the employees are well versed and up-to-date with their training. TQM holds every individual accountable for the overall quality.

                                                                                                                                                            

According to the International Organization for Standardization

"A management approach of an organization centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and society.” 

 

What the linkage of HRM and TQM . ???????

In both service and manufacturing industries, the Quality of their products or services depends on the efficacy and standard of human resources management. Human resources management is a main fact and its plays a big role to keep the customer satisfaction on their product or services. The involvement of HRM in organizational and man power management, personnel administration and lastly industrial management all of which are vital in ensuring that quality services are rendered by the organization.

HRM is an important tool in ensuring that there is effective total quality management in an organization. In both service and production industry, total quality management is crucial because it ensures products or services of the best quality are produced by the company.

 

What are the main areas where HRM can help to TQM......

· improve the hiring process. ...

 Recruitment is extremely important point what HR can help for the TQM. as it ensures that employees who wish to enter into the organization are a perfect fit to keep the standard of the product or service further it will be that time, when displaying the professionalism of the entire organization at the very first moments a prospective employee wishes to onboard.

 

· Educate your employees. ...

AS defined above the Total Quality Management (TQM) is a process which Is grounded on below three core principles.

1) focus on the customer

2) Participation and teamwork,

3) continuous improvement.

It’s very clear that all These principles are toughly correlated with the people and their standard. Therefore, Involvement of The HRM is an essential fact to do trainee and educate them to accouter the people by knowledge / attitudes   

 

· Be clear about expectations. ...

Continues training seasons / workshops and other awareness program will help to share the updated information of the customer’s expectation as well as organization’s expectation.  

  · Work on reward programs and motivation..

Motivated employee is an asset for the company.  HR is having unavoidable responsible to do motivate their people by reward program and other motivation program. motivation will help to build good attitude /self-confidant / innovation skill. All these factors will directly help to keep a continues quality improvement in the organization,   

 

Conclusion

The concept of HRM and TQM are inseparable in any organization. Due to the increased competition in the market, The Human Resources Management Departments of many organizations have concentrated on implementing Total Quality Management as a strategy of winning a bigger market share.

TQM has the responsibility of ensuring that there are zero defects in the production of goods and services. This is aimed at ensuring that the customers are fully satisfied by the products or services rendered.

The success of TQM is the responsibility of HRM.. TQM is therefore a major strategy of HRM for ensuring the success of the organization through improving the services and products offered by the company to the customers.

 

 Reference

 Decenzo and Robbins , 1994.

International Organization for Standardization. (ISO).

 

Thanks.